Innocent Excuses

Problem

Despite seamless digital tools, employees often disengage in meetings — using devices as convenient scapegoats. This disrupts collaboration and raises a quiet moral dilemma.

Mission

Understand why people use devices as excuses in meetings, and give companies useful guidance to make meetings more effective.

Methodology

• Literature review to map prior work and gaps
• 7 in-depth interviews with full-time employees
• Thematic & content analysis (reactions, feelings, activities, excuses, meeting culture, formality)
• Strong ethical safeguards: confidentiality & informed consent

Findings (partial — paper not yet published)

• Reluctance to actively engage in meetings
• A moral dilemma between being a "diligent employee" and using the time differently
• People shift to personal work when content feels irrelevant
• A preference for work-related excuses (easier to justify)
• Laptops are the most "acceptable" device for multitasking

Takeaway — a healthier meeting culture

• Clear agendas and objectives
• Encourage active participation
• Question whether each meeting is necessary
• Keep meetings focused and time-boxed
• Provide training and resources