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Interaction Design · 2020

Chef Antonio

Voice interaction design (UX for AI): an end-to-end voice agent that coaches you through cooking pasta.

Role
Interaction Designer
Year
2020
Duration
6 months
Team
5 designers
Tools
Dialogflow, JSON, evaluation matrices

Problem

Voice assistants like Alexa and Google Assistant are everywhere but feel transactional, not human. We wanted to apply psychological principles so an agent could act as a warm coach, not a command line.

Goal

A flexible voice agent for cooking — focused on authentic Italian pasta — that adapts to different users and feels genuinely helpful.

Process

  • Guidelines and user↔system perspectives
  • User profiling (archetype, context, constraints)
  • Agent personality definition (name, persona, coach behavior, traits)
  • Conceptual model + initial dialogue tree
  • Curated chef videos to validate recipe accuracy
  • Iterative role-play of flows (dough, pesto, shopping list)
  • Evaluation framework for user & agent responses

Challenges

Working remotely across time zones; managing many intents plus progress tracking; restart-on-error during testing — solved by merging all dialog trees so users can jump between options anywhere in the conversation.

Limitations

Accent variation; we deliberately avoided exact measurements (recommending options by serving size and equipment instead); and Dialogflow's limited predictive training-phrase capability.

Outcome

A coach-style voice agent that effectively helps novices learn three pasta skills, functioning as a buddy, coach, or assistant.

🔒 Final dialogue flow available on request.

Thanks for going through this journey with me. :)

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